Got Questions? We've Got Answers
Everything you need to know about our platform, investments, loans, withdrawals, and more. Can't find what you're looking for? Contact our support team.
Account
Registration, verification, profile
12+ questionsInvestment
Plans, returns, compounding
18+ questionsWithdrawal
Processing, fees, limits
12+ questionsCrypto Loans
Qualification, LTV, interest
15+ questionsQuantum Financial System
QFS card, quantum security
18+ questionsGESARA & GCR
Global Currency Reset, debt jubilee
18+ questionsXRP & Bridge
ISO 20022, revaluation
12+ questionsMining & Staking
Passive income, yields
14+ questionsReal Estate
Tokenised properties, REITs
12+ questionsHealth Insurance
Plans, MedBeds, coverage
12+ questionsRetirement (IRA/401k)
Rollovers, tax-free growth
12+ questionsSecurity
Encryption, wallet safety
12+ questionsEverything You Need to Know
Find detailed answers to the most common questions about our platform and services
Account Questions
How do I register an account?
Click "Join Now", enter email and password, verify email via confirmation link, complete profile. Takes less than 2 minutes. New accounts receive $10 welcome bonus.
What is KYC and why do I need to verify?
KYC prevents fraud, complies with regulations, and protects your account. Requires government ID, proof of address, and a selfie. Verification typically 24-48 hours.
How do I enable two-factor authentication (2FA)?
Go to Account Settings → Security → Enable 2FA. Download Google Authenticator or Authy, scan QR code, enter 6‑digit code. Strongly recommended for all accounts.
I forgot my password. How can I reset it?
Click "Login" then "Forgot Password". Enter registered email. Check email for reset link (valid 1 hour). Click link and create new password.
What documents are required for KYC?
Government‑issued ID (passport, driver's license), proof of address (utility bill, bank statement within 3 months), and a selfie. Corporate accounts may need additional documents.
Can I change my email address or account details?
Yes. Go to Account Settings → Profile. Changes to email require confirmation via both old and new addresses. You can update phone, address, and preferences anytime.
What if I lose access to my 2FA device?
Contact support immediately with proof of identity. We will disable 2FA after verification and provide backup codes. Always save backup codes when enabling 2FA.
Can I have multiple accounts (family, business)?
Each individual may have one personal account. Businesses, trusts, and family offices may open corporate accounts. Joint accounts for spouses are also available.
How do I close my account?
Withdraw all funds first. Then go to Account Settings → Close Account. After 30 days of zero balance, the account is permanently closed. Data retention applies.
Do you accept non‑US residents?
Yes, investors from 180+ countries, excluding OFAC‑sanctioned jurisdictions. KYC may vary by country. International wire fees may apply.
What is the minimum age to open an account?
You must be at least 18. Custodial accounts for minors are available with a parent or guardian as custodian.
How long does KYC verification take?
Typically 24-48 hours. If additional information is needed, it may take up to 5 business days. Status can be tracked in your dashboard.
Investment Questions
What is the minimum investment amount?
Beginner: $100-$999, Premium: $1k-$9,999, Expert: $10k-$49,999, VIP: $50k+, Longterm: $5k+. Start with as little as $100.
How are investment returns calculated?
Beginner: 10% at maturity, Premium: 20%, Expert: 60% after 2 days, VIP: 100% after 3 days, Longterm: 300% after 7 days. Annual plans: 185%-650% with compounding.
What is compound interest and how does it work?
Compound interest earns returns on both initial investment AND previous returns. Our annual plans offer monthly (185% APY), weekly (275%), daily (425%), and continuous (650%) compounding.
Can I reinvest my earnings?
Yes. Dashboard → Reinvest. Choose amount and plan. No minimum reinvestment. Reinvesting accelerates compounding growth.
What is the highest return plan?
VIP Plan: 100% after 3 days. Longterm: 300% after 7 days. Annual plans with continuous compounding: up to 650% APY. Higher risk plans offer higher returns.
Can I withdraw before maturity?
Only Annual Plans allow early withdrawal (10% fee on earned interest). Other plans require holding to maturity. Emergency withdrawals may be considered case‑by‑case.
Are there hidden fees?
No. All fees are disclosed upfront: withdrawal fees (plan‑dependent), no deposit fees, management fees included in APY. No surprise charges.
How are crypto mining profits calculated?
Based on mining difficulty, coin prices, and operational efficiency. Historical average 14.5% APY, but returns vary with market conditions.
Can I invest using cryptocurrency?
Yes. Deposit BTC, ETH, XRP, USDT, BNB, SOL, etc. They are automatically converted at current exchange rates.
What is the referral program?
Refer friends and earn up to 40% recurring commission on their trading fees. Also receive 5% of their investment returns as a bonus. No cap on earnings.
How do I track my investment performance?
Real‑time dashboard shows ROI, APY, earnings. Download monthly statements. Email alerts for milestones.
What happens if crypto market crashes?
Our mining hedges by holding a portion of rewards in stablecoins. Long‑term plans are designed to survive cycles. You can also switch to stablecoin‑based plans.
What is the average APY of crypto mining?
Historically 14.5% APY, but can range from 8% to 25% depending on market conditions and the specific plan chosen.
Can I combine multiple investment plans?
Yes. You can invest in any number of plans simultaneously. Each plan is independent.
What is the minimum for the annual plan?
Annual plans start at $5,000. They offer the highest APY (up to 650%) with flexible compounding frequencies.
How often are mining returns paid?
Daily for most plans. Returns are credited to your account every 24 hours and can be withdrawn or reinvested immediately.
Do you offer demo accounts for testing?
Yes. You can request a demo account with $10,000 virtual funds to test investment strategies before using real money.
What happens to my investment if I die?
You can name beneficiaries. Funds transfer to them with proof of death and inheritance documents. No probate required for QFS accounts under GESARA.
Withdrawal Questions
How long does it take to withdraw funds?
INSTANT for Beginner, Premium, Expert, VIP, Longterm. Annual plans: instant at maturity or with early withdrawal fee. Funds appear immediately; blockchain confirmation 5-30 min.
Are there withdrawal fees?
Beginner: 2%, Premium: 1.5%, Expert: 1%, VIP: 0.5%, Longterm: 0% (free). Annual plans: 10% early withdrawal fee on earned interest only.
What is the minimum withdrawal amount?
BTC: 0.001, ETH: 0.01, XRP: 20, USDT: $50, BNB: 0.5, SOL: 1. Minimums ensure fees don't exceed transaction value.
What withdrawal methods are available?
External crypto wallets (MetaMask, Trust Wallet, Ledger), exchange wallets (Binance, Coinbase), bank account (select regions, 3-5 days), MoonPay balance.
Can I withdraw to a bank account in my local currency?
Yes. Support USD, EUR, GBP, CAD, AUD, JPY and 20+ others via wire (3-5 days, fees apply). Minimum $500.
Why is my withdrawal pending?
Instant withdrawals should process immediately. If pending, check email for verification requests. Security holds may apply for new withdrawal addresses (24-48 hours).
Are there daily withdrawal limits?
Default: $50,000 for verified accounts. Higher limits available on request (additional KYC). VIP accounts have unlimited withdrawals.
Can I cancel a withdrawal request?
Yes, if not yet processed (usually within 5 minutes). Go to Transaction History → Cancel Withdrawal.
Do you support instant withdrawal to debit cards?
Yes. We support instant withdrawals to Visa and Mastercard debit cards in select regions (fees apply). Maximum $5,000 per day.
What is the maximum withdrawal amount per transaction?
Crypto: no maximum (subject to network limits). Bank wire: $250,000 per transaction. Higher amounts may require additional verification.
How are withdrawal fees calculated for crypto?
Fees are based on blockchain network gas fees plus our plan fee. We don't charge extra on top of network fees.
Can I withdraw rewards from staking separately?
Yes. Staking rewards are credited daily and can be withdrawn independently of your principal.
Crypto Loan Questions
How do I qualify for a crypto-backed loan?
Active account + active investment plan + KYC + wallet connection (read-only) + minimum $100 collateral. Approved and disbursed instantly.
Are loans disbursed instantly?
YES. Fully automated smart contracts – funds in your wallet within minutes. No manual review, no waiting.
What is LTV and what ratios do you offer?
LTV = Loan-to-Value. Conservative (30% LTV) – lowest risk. Balanced (50% LTV) – most popular. Aggressive (70% LTV) – maximum liquidity.
What are the loan interest rates?
BTC: 0.1%, ETH: 0.15%, XRP: 0.2%, USDT: 0.12%. Rates are fixed for the loan term. No hidden fees.
How do I repay my loan?
Loans dashboard → active loan → Repay Now → confirm. No prepayment penalties. Repay partial amounts anytime – early repayment reduces total interest.
What happens if my collateral value drops?
We monitor LTV in real-time. If LTV exceeds 80%, you receive a margin call. If LTV reaches 90%, liquidation may occur (collateral sold to cover the loan).
What assets can I use as collateral?
BTC, ETH, XRP, USDT, USDC, DAI, BNB, SOL, ADA, DOT, and QFS asset-backed units. Minimum collateral $100.
Can I use my investment plan as collateral?
Yes. Active investment plans can be used at reduced LTV (30% max). You continue earning returns on the plan while the loan is active.
What is the maximum loan amount?
Up to $10,000,000 per borrower, subject to collateral value. VIP members may qualify for higher limits.
How long can I keep a loan open?
Loan terms are flexible from 1 day to 60 months. Extensions available at same interest rate. No fees for extensions.
Can I take a loan in crypto?
Yes. Borrow in USDT, USDC, DAI, BTC, ETH, or QFS units. Interest rates same regardless of loan currency.
Do you perform credit checks?
No. Loans are fully collateralised, so no credit check required. Perfect for those with low credit scores or no history.
Can I increase my loan amount after origination?
Yes. Request a top‑up loan if you have additional collateral. The new loan is a separate facility.
What happens if I default on the loan?
Your collateral will be liquidated to cover the outstanding balance. Any remaining funds returned to you. No effect on credit score.
Is interest paid on the loan or on the collateral?
Interest accrues on the borrowed amount. Your collateral continues to earn staking/mining rewards separately.
Quantum Financial System
What is the Quantum Financial System (QFS)?
The QFS is a next‑generation financial infrastructure using quantum‑resistant encryption, instant settlement (3‑5 sec), multi‑currency support, and a tamper‑proof distributed ledger. It replaces legacy SWIFT and is mandated by GESARA.
How do I get a QFS card?
Requirements: $10,000+ investments, completed KYC, 2FA enabled, 3+ months account age. Request via Account Settings → QFS Services → Request QFS Card. Arrives in 7-14 business days.
How do I join the QFS?
All accounts get basic QFS protection automatically. Premium features unlock with higher investment tiers. No extra cost. Advanced features require $5,000+ investments and advanced KYC.
How does QFS protect my XRP?
Quantum‑resistant encryption, multi‑signature security, cold storage, 24/7 monitoring. Post‑quantum cryptography future‑proofs your assets against quantum computer attacks.
What is the QFS ledger?
The QFS ledger is an immutable, distributed, quantum‑attested record of all transactions. It ensures transparency, finality, and auditability without a central authority.
Can I use QFS for international payments?
Yes. QFS enables instant, near‑zero cost cross‑border payments in any supported currency, including XRP, USD, EUR, GBP, and crypto.
Is QFS compatible with existing banks?
Legacy banks are being transitioned to QFS nodes. During the Global Currency Reset, all major financial institutions will migrate to QFS. QuantumX Vault already operates a certified QFS node.
What is the QFS metal card?
A premium metal debit/credit card (Titanium, Platinum, Black, Infinite) that lets you spend crypto and QFS units at over 100 million merchants. Features up to 5% cashback, no annual fee, and MedBed access for higher tiers.
How do I load funds onto my QFS card?
Funds are automatically drawn from your QFS wallet. You can transfer crypto or fiat to your wallet from your dashboard. No reloading fees.
What is the QFS wallet?
The QFS wallet is a quantum‑secured custodial wallet that holds your QFS units, crypto, and fiat equivalents. It is integrated with the QFS ledger and accessible via our platform.
Can I hold multiple currencies in my QFS wallet?
Yes. Hold BTC, ETH, XRP, USDC, USDT, QFS units, and 20+ fiat currencies (USD, EUR, GBP, JPY, etc.) in the same wallet.
What is mBridge and how does it relate to QFS?
mBridge is a multilateral cross‑border CBDC platform connecting central banks. It is fully interoperable with QFS, allowing instant settlement between participating nations (China, Hong Kong, Thailand, UAE, Saudi Arabia, etc.).
Is QFS decentralised?
QFS uses a hybrid model: the ledger is distributed across certified nodes, but only authorised financial institutions can operate nodes. This balances transparency with regulatory compliance.
How does QFS ensure transaction finality?
QFS uses a consensus mechanism based on quantum‑attested timestamps and multi‑signature validation. Once a block is sealed, it is irreversible and immutably recorded.
Can I run a QFS node?
Currently, only licensed financial institutions can run QFS nodes. QuantumX Vault operates a certified node, and we may open node participation to institutional investors in the future.
What are the benefits of QFS over SWIFT?
QFS offers 3‑5 second settlement (vs 1‑3 days), near‑zero fees (vs $20‑$50), quantum‑secure encryption, full transparency, and no correspondent banking delays.
How do I verify QFS transactions?
Use the QFS blockchain explorer (available in your dashboard) to search by transaction hash, wallet address, or block number. All data is publicly auditable.
How does QFS protect my assets from quantum computers?
QFS uses NIST‑approved post‑quantum cryptography (CRYSTALS‑Kyber, CRYSTALS‑Dilithium) resistant to quantum attacks. Your assets are future‑proofed against quantum decryption.
GESARA & Global Currency Reset
What is GESARA/NESARA?
Economic justice frameworks: debt jubilee, IRS abolition, asset‑backed currency, suppressed tech release (MedBeds), financial crime prosecution, prosperity payments, QFS transition.
What is the Global Currency Reset (GCR)?
The GCR is the process of revaluing world currencies against asset‑backed QFS units, eliminating inflation, and transitioning to the new financial system. It includes currency revaluation (RV), debt jubilee, credit reset, and QFS activation.
What is the 10 Days of Darkness?
A temporary banking and communications blackout during the final transition. Legacy banks close, but QFS accounts remain accessible via satellite. No legacy transactions are possible. Lasts approximately 10 days.
What is the EBS alert?
The Emergency Broadcast System alert is the official signal that the Global Currency Reset has begun. Broadcast on all major TV/radio, mobile phones, and digital platforms, announcing the 10 Days of Darkness and QFS activation.
What is the debt jubilee?
$42.8 trillion cancellation of personal, corporate, and sovereign debt (credit cards, student loans, mortgages, medical bills, auto loans, tax debt). Automatic upon QFS transition.
What are prosperity payments?
Monthly tax‑free incomes after GCR. Estimated $3,000‑$10,000 per month for Tier 4B participants. Funded by recovered assets and humanitarian trust funds.
What happens to the IRS under NESARA?
The IRS is abolished. No income tax, capital gains tax, estate tax, or wealth tax. All tax liens nullified. Refunds for unlawfully collected taxes processed through QFS.
What are the redemption tiers (Tier 1-4B)?
Tiers determine processing priority and revaluation multipliers for historic bonds. Tier 1 (Political/Royal) and Tier 2 (Military/Government) completed. Tier 3 (Zim bonds) in progress. Tier 4 (historic bonds) pending. Individuals access via Tier 4B through QuantumX Vault.
What are Zim bonds and how do they revalue?
Zim bonds are historic Zimbabwe currency bonds being redeemed under the GCR. Projected multipliers: 60x to 120x. Example: $1,000 face value could revalue to $60,000‑$120,000 tax‑free.
What is the humanitarian trust fund?
The GESARA Humanitarian Trust Fund is a pool of recovered assets (from financial crime prosecution) that funds clean water, renewable energy, MedBed facilities, food distribution, education, and environmental restoration projects globally.
When will the GCR happen?
The GCR is already in phased implementation. The final stage (10 Days of Darkness) is expected in 2026, triggered by an EBS alert. Complete asset migration before the alert.
Will my bank account freeze during the GCR?
During the 10 Days of Darkness, legacy bank accounts will be temporarily frozen. Funds will be migrated to QFS‑backed units after the transition. Move assets to QFS accounts before the blackout.
Will my mortgage be cancelled?
Yes. All mortgage debt is cancelled under the debt jubilee. You retain ownership free and clear. The bank’s lien is removed. No further payments.
Will my credit score be reset?
Yes. All legacy credit records are wiped clean. A new QFS‑based credit system is established, based on your asset holdings and repayment history within the QFS ecosystem.
How do I access my prosperity payments?
Payments are automatically deposited to your QFS account. Must have completed enhanced KYC and asset migration before the EBS alert. Receive in QFS units, crypto, or bank wire.
Will there be taxes on revaluation gains?
No. Under GESARA, all revaluation gains, prosperity payments, and QFS asset appreciation are 100% tax‑free. IRS abolished, no reporting required.
What is the difference between GESARA and NESARA?
NESARA was the original US legislation ending the Federal Reserve and abolishing the IRS. GESARA applies these same principles globally. Both mandate asset‑backed currency, debt jubilee, and QFS transition.
What is the prosperity package?
The prosperity package includes monthly income, MedBed access, humanitarian project funding, and QFS metal card benefits. Tier 4B participants receive enhanced packages.
XRP & Bridge Assets
Why is XRP important for QFS?
XRP is a bridge currency for QFS and mBridge settlements. ISO 20022‑compliant, enabling instant, near‑zero cost transfers. XRP held in QFS wallets will be revalued during the GCR (projected 7‑10x multiplier).
What is the XRP QFS bridge?
The XRP QFS bridge connects XRP Ledger with the Quantum Financial System, allowing XRP as settlement currency with quantum‑secured custody, instant finality, and multi‑currency support.
What other ISO 20022 coins are supported?
XLM (Stellar), XDC (XinFin), HBAR (Hedera), IOTA, ALGO (Algorand), and QFS native tokens. These are positioned to benefit from the SWIFT‑to‑QFS migration.
How do I buy XRP on QuantumX Vault?
Use the exchange widget with USD, EUR, GBP, or crypto deposits. Limit and market orders available. Minimum purchase $10.
Can I stake XRP on your platform?
Yes. XRP staking offers 4% APY with daily rewards. Staked XRP is held in QFS cold storage and remains liquid (no lockup).
What is the role of XLM in the QFS?
XLM (Stellar) is another ISO 20022 bridge currency for smaller value remittances with near‑zero fees. QuantumX Vault offers XLM staking at 3.5% APY.
What is the projected multiplier for XRP during the GCR?
Analysts project a 7‑10x revaluation multiplier based on QFS adoption and ISO 20022 migration. Not financial advice; multipliers may vary.
How do I move my XRP from an exchange to QFS?
Withdraw XRP to your QuantumX Vault wallet address (Deposits → XRP). Always include the destination tag. Transfers typically take 1‑5 minutes.
What is the XRP reserve requirement?
The XRP Ledger requires a 10 XRP base reserve. QuantumX Vault covers this for you, so you can hold any amount without maintaining the reserve.
Can I use XRP as loan collateral?
Yes. XRP accepted with up to 70% LTV. Interest rates start at 0.2%.
What is the Ripple vs SEC case outcome?
In July 2023, a US court ruled that XRP is not a security when sold to the public. QuantumX Vault lists only assets with clear regulatory status.
How does ISO 20022 affect XRP?
ISO 20022 is the new global standard for financial messaging. XRP is fully compliant, making it a preferred bridge asset for banks migrating from SWIFT to QFS. Mandatory by November 2025.
Crypto Mining & Staking
How does crypto mining investment work?
Invest in industrial mining (Texas, Iceland, Kazakhstan) with 5,000+ Antminers and GPUs. Daily returns from Bitcoin, Ethereum, etc. Minimum $100.
What is the average mining APY?
Historically 14.5% APY; higher‑tier plans (Expert, VIP) up to 25% APY. Returns paid daily, can be compounded or withdrawn instantly.
What staking options are available?
ETH: 4.2% APY, SOL: 7.5%, ADA: 3.8%, DOT: 12%, ATOM: 15%, TIA: 14%, INJ: 18%. Daily rewards, auto‑compounding, no lockups.
Is mining profitable during crypto winter?
Our operations hedge with stablecoins and low‑cost renewable energy (2¢/kWh). We remain profitable even during downturns. Long‑term plans designed for cycles.
What is the minimum staking amount?
ETH: 0.01, SOL: 0.1, ADA: 10, DOT: 1, ATOM: 1, TIA: 1, INJ: 1. No maximum.
Do you charge staking fees?
5% fee on staking rewards covers validator costs and infrastructure. Displayed APY is after the fee.
Can I unstake at any time?
Most assets have no lockup. For Ethereum, a waiting period (2‑10 days) due to network restrictions; rewards continue until unstaking completes.
What mining hardware do you use?
Antminer S19 Pro, S21, S21 Hydro; Avalon A12; Whatsminer M50 series; GPU rigs: NVIDIA RTX 4090, AMD RX 7900 XTX.
Do you use renewable energy for mining?
Iceland: geothermal/hydro; Texas: wind/solar; Kazakhstan: hydro/gas capture. Over 70% renewable.
How are mining rewards distributed?
Daily at 00:00 UTC. Automatically credited; withdraw or reinvest immediately.
Can I choose which cryptocurrency to mine?
Our pools auto‑switch to the most profitable coin based on hashprice. You receive rewards in BTC or choose ETH, XRP, or QFS units.
What is the difference between mining and staking?
Mining uses hardware to secure proof‑of‑work networks; staking locks coins to validate proof‑of‑stake networks. Both generate passive income; staking is more energy efficient.
Is mining taxable under GESARA?
Under GESARA, all mining and staking rewards are tax‑free, considered asset‑backed currency production. No reporting required.
What happens to my mining rewards during the GCR?
Mining rewards will be revalued along with other QFS assets. No action needed; QFS handles conversion automatically.
Real Estate Investment
What real estate investment opportunities are available?
Tokenised REITs, residential, commercial, industrial. Minimum $500 for REIT portfolio; $5,000 for individual properties. Historical 6‑8% annual yield with quarterly distributions.
How do I invest in real estate?
Go to Real Estate section, browse properties/REIT funds, choose amount, invest using QFS wallet balance. Tokenised as QFS‑backed units.
Are the properties audited?
Yes. Third‑party appraisals annually. REITs audited by Deloitte/PwC. Quarterly reports to investors.
Can I sell my real estate tokens before maturity?
Yes. Tradeable on secondary market (QFS exchange) after 180‑day lockup. Liquidity provided by market makers.
What types of properties are included?
Multifamily apartments, office buildings, industrial warehouses, retail centres, data centres, medical offices, student housing, senior living, self‑storage.
Are real estate dividends tax‑free?
Under GESARA, all real estate investment income (rent, dividends, capital gains) in QFS accounts is 100% tax‑free. No 1099 forms.
What is the minimum for a single property?
$5,000 for most deals. Some high‑value properties may have $10,000 or $25,000 minimums. Co‑own fractional shares.
Do you offer international real estate?
Yes. Properties in US, UK, Germany, UAE, Singapore, Australia, Canada. Currency exposure can be hedged.
How often are distributions paid?
Quarterly for most REITs. Individual properties may pay monthly or annually. Automatically credited to QFS wallet.
Can I hold real estate in my QFS IRA?
Yes. Real estate tokens are eligible for QFS IRAs, allowing tax‑free growth and distributions.
What happens to my real estate during the GCR?
Property values may revalue upward as inflation is eliminated. Tokenised ownership remains intact. Distributions may increase due to debt jubilee (no mortgages).
Can I use real estate tokens as loan collateral?
Yes. Real estate tokens accepted with up to 50% LTV. Interest rates start at 0.5%.
Health Insurance
What health insurance plans do you offer?
Essential Care ($445/mo): basic hospitalisation, outpatient, maternity. ActivePlus ($675/mo): adds dental, vision, wellness. Elite Protector ($1,085/mo): adds global evacuation, MedBed access, concierge. All cover 180+ countries.
Can I pay premiums with crypto?
Yes. Pay using QFS wallet in BTC, ETH, XRP, USDC, or QFS units. Premiums deducted monthly.
Are pre‑existing conditions covered?
Under GESARA, no pre‑existing condition exclusions. Waiting periods: 30 days for MedBed access, 90 days for elective procedures.
What is MedBed access?
Quantum MedBeds are scalar‑wave healing devices that regenerate cells and repair DNA. Elite Protector members receive two complimentary sessions per year. Additional sessions $500 each.
Is there a deductible or copay?
Plans have $0 deductible and no copay for in‑network providers. Out‑of‑network may require 10‑20% coinsurance. Pre‑authorisation required for some procedures.
How do I file a claim?
Submit through dashboard or insurance partner portal. Most claims processed in 5‑7 business days. Direct billing at network hospitals.
Can I add family members?
Yes. Family plans cover spouse and children under 26. Additional premium applies. Same benefits for all family members.
What is the coverage limit?
Essential: $1M/year, ActivePlus: $2M/year, Elite: Unlimited. Lifetime maximums per condition. MedBed sessions separate.
Is dental and vision included?
ActivePlus and Elite include dental (cleanings, fillings, root canals) and vision (exams, glasses, contacts). Orthodontics add‑on.
Can I use my QFS card for medical payments?
Yes. Use QFS card for deductibles, copays, out‑of‑pocket expenses. Direct billing at partner hospitals.
What happens to my insurance during the GCR?
All policies honoured and may expand coverage under GESARA mandates. Premiums may be reduced or eliminated for qualified participants.
How do I contact insurance support?
24/7 multilingual support via live chat, email insurance@quantumxvault.com, or phone +44 7908 338828 (press 3).
Retirement (IRA/401k)
Can I roll over my 401k to a QFS Crypto IRA?
Yes. Roll over 401k, 403b, TSP, or existing IRA into self‑directed QFS Crypto IRA. QuantumX Vault handles paperwork. 7‑14 days, tax‑free (direct transfer). Invest in crypto mining, staking, stocks, real estate, QFS assets – all tax‑free under GESARA.
What is the contribution limit for QFS IRA?
2026 limits: $7,000 ($8,000 if age 50+). SEP IRA: 25% of compensation up to $69,000. No income phase‑outs under GESARA.
Are there early withdrawal penalties?
No. Under GESARA, all QFS IRA withdrawals are tax‑free and penalty‑free at any age. No RMDs (required minimum distributions).
What assets can I hold in a QFS Crypto IRA?
Crypto mining contracts, staking positions, stocks, ETFs, real estate tokens, QFS asset‑backed units, precious metals, private placements – all tax‑free.
Can I convert my Traditional IRA to a Roth QFS IRA?
Yes. Conversion is tax‑free under GESARA. Future growth and withdrawals tax‑free. No income limits.
What is the difference between Traditional and Roth QFS IRA?
Traditional: pre‑tax contributions, tax‑free growth/withdrawals. Roth: after‑tax contributions, tax‑free growth/withdrawals. Both fully tax‑free after GESARA. Main difference: contribution phase‑outs (Roth higher).
Can I hold physical gold in my QFS IRA?
Yes. Gold, silver, platinum, palladium bullion in secure vaults, QFS‑attested. Revaluation gains tax‑free.
How do I open a QFS IRA?
Dashboard → Retirement → Open IRA. Choose Traditional/Roth, complete application, fund via rollover or contribution. Takes 10‑15 minutes.
Are there annual fees for QFS IRA?
$49 annual custodial fee (waived first year). No transaction fees for buying/selling within IRA. No rollover fees.
Can I name beneficiaries for my QFS IRA?
Yes. Beneficiaries inherit tax‑free and penalty‑free. They may continue the IRA as their own or take distributions with no RMDs.
What happens to my IRA during the GCR?
Your QFS IRA assets are automatically revalued upward. No action needed. All tax benefits remain.
Can I transfer my existing IRA without penalties?
Yes. Direct custodian‑to‑custodian transfers are tax‑free and penalty‑free. We handle paperwork. Transfer partial or full balances.
Security Questions
Is connecting my wallet safe?
100% safe. Read‑only wallet connections – never access private keys, cannot move funds. 256‑bit encryption, multi‑signature authentication.
How do you protect my personal data?
256‑bit encryption, zero‑knowledge architecture, third‑party audits, GDPR compliant, optional biometric authentication.
Are my funds insured?
$250M Lloyd's insurance, 95% cold storage, multi‑signature, quarterly proof‑of‑reserves audits.
What is post‑quantum cryptography?
NIST‑approved PQC (ML‑KEM, ML‑DSA) securing assets against quantum computer attacks. QuantumX Vault uses quantum‑resistant encryption.
How do I report a security issue?
Email security@quantumxvault.com. For critical vulnerabilities, use our PGP key. Bug bounties up to $50,000.
What is the withdrawal address whitelist?
Whitelist withdrawal addresses. Withdrawals to non‑whitelisted addresses blocked for 48 hours and require email confirmation. Prevents unauthorised withdrawals.
Do you support hardware wallet integration?
Yes. Connect Ledger and Trezor for signing transactions, adding an extra layer for large withdrawals.
How often do you perform security audits?
Continuous internal monitoring, quarterly external audits by NCC Group, annual penetration tests by HackerOne. Reports available to verified users.
What happens if QuantumX Vault is hacked?
Insurance covers user funds up to $250M. QFS ledger immutable – unauthorised transactions can be reversed through consensus. Also $10M emergency fund.
Can I enable IP whitelisting?
Yes. Restrict account access to specific IP addresses (up to 5). Changes require 2FA confirmation.
What is session timeout?
Sessions expire after 30 minutes of inactivity. Adjustable in Account Settings (15 min – 12 hours).
Are API keys secure?
API keys encrypted with separate permissions (read, trade, withdraw). Withdrawal via API requires additional 2FA confirmation. Keys can be revoked anytime.
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Click "Join Now", enter email, create password, verify email. Takes 2 minutes.
INSTANT! Withdrawals are processed immediately, no waiting.
Yes: 2% (Beginner), 1.5% (Premium), 1% (Expert), 0.5% (VIP), 0% (Longterm).
Settings → QFS Services → Request Card. Requires $10K+ investments.
Active account + investment plan + KYC + wallet connection. Instant approval.
YES! Funds appear in your wallet within minutes of approval.
Start with just $100 in the Beginner Plan. No upper limit for VIP.
100% safe. Read-only access only - we never touch your private keys.
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